The Art of Feedback


What’s The Art of Feedback Workshop about?

Feedback plays a big part at work. We use feedback in performance appraisal. We use feedback in customer service. We give feedback to suppliers. We get and give feedback formally and informally to colleagues – employees and managers alike. We get feedback from other stakeholders in our organisation – from our environment, our market, from our peers. Objective feedback gives as a clear picture and helps us to learn and take action in ways that will be effective.  If feedback isn’t objective, we can take action that is closer to clumsy blundering and the results can be damaging, even disastrous.

How objective is that feedback? How much does subjectivity and bias distort the feedback.

The Background and Rationale for the Workshop

Drawing on seven years’ experience as editor and founder of FringeReview, Paul Levy and his team have been reviewing theatre and performances around the world. FringeReview has a strong reputation for the conscious and clear approach to its process of reviewing performances. Since 2006, FringeReview has reviewed over 2,000 productions. During that time, our much respected process for assessing and appraising work has been developed and learned by a team of over 200 reviewers across the globe. Our review team includes writers and actors from all over the world. Our team has included television actor and writer, Richard Franklin, best selling author  Charles Palliser and Oliver award-winning director, Guy Masterson.

Paul Levy: “Feedback in the world of art and creativity has always been crucial to its development and improvement. FringeReview has been pioneering new forms of feedback that aim for helpful and vital objectivity. Our reputation for this feedback in the form of reviewing has grown since our foundation in 2006. Perhaps it isn’t surprising that many of our reviews have backgrounds, not only in the arts, but also in research, and the world of business and organisations. This has helped us developed a review process that has a lot of useful things to say to appraisal and feedback in business.”

Workshop Content

This short workshop draws on that knowledge and expertise and applies into a business and organisational context

Is it possible to be objective when giving feedback and appraising the work of others? If so, how?

How can we see past our own subjectivity and develop a more objective, rigorous and conscious approach to giving feedback?

This is a skill that can be learned and this unique, different, practical workshop can help you learn that skill.

The Style of the Workshop

The workshop style is interactive and there will be:

– some powerful and applicable ideas and approaches of giving feedback and assessing consciously and responsibly

– a usable process for reviewing work and linking this to improvement plans and action

– a chance to see your own biases and learn to become more aware of your own subjectivity and how this can distort the review process.


The Workshop Approach

We’ll be drawing on FringeReview‘s established approach to reviewing work. We’ll learn how a theatre production can be reviewed and then transpose this into the world of organisations and work.

This is a refreshingly new approach to appraisal and feedback from a different perspective. It will be a bit mind-blowing for some; for others it will feel like a novel and relevant top up to what they already do.


The Workshop Process

We’ll practice writing sample reviews and also using observation of others and self-observation to explore the distorting power of subjectivity. We’ll dive a bit into philosophy, but also in practice.

We’ll work with real examples, learn the importance of self-awareness and how to see past personal bias.

The Pay Off for Attendees and for your Organisation

You’ll walk away more able to appraise work and give feedback.

The workshop will contribute to your organisation being more capable of managing feedback more consciously and effectively

Workshop Team

We have workshop facilitators in different parts of the UK. Paul Levy, based in the south of England, is a writer, founder of FringeReview and also a facilitator of change and creativity. He is the co-author of several books, including Technosophy and the forthcoming “Learning to Dance with Spiders”. Dan Lentell is based in Edinburgh, has experience in learning and development in business and the public sector, as well as working in the theatre field and is FringeReview’s Edinburgh editor over seeing a review team of over 20 seeing over 300 productions each August.

mememepl  Paul Levy    danlentell441  Dan Lentell

Interested? What to do next.

For further information or to book this workshop, contact us.

This workshop is available in one or two day format. The one-day format is a primer, an introduction. The two day format allows us to go deeper and do more practice and is more suitable for people for whom appraisal and feedback is their main work activity. The two day version involves seeing a real theatre production, each participant attempting an objective appraisal of the work through writing a review, and then presenting that review to, and getting feedback from, the performing company. It will all be very hands-on, gritty and real.

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