Welcome to the Diversity Realm. Here you’ll find writings, thoughts and learning resources related to diversity and human uniqueness.
(Click on a resource below to access it).
The Hidden Diversity Workshop – An outline of a workshop exploring diversity and human uniqueness
Managing Diversity – Hidden and Visible – An overview of hidden and visible diversity
The Real Challenge of Equality and Diversity – What is diversity really about in the field of customer service?
The System Default – The Hidden Diversity Killer – The basic model for hidden diversity
Customer Needs – Known and Hidden – Unwrapping the model of known and hidden diversity
All About Identification – The Diversity Mix – How real customer care responds to individual identity
Diversity Collisions – What happens when one person’s uniqueness conflicts with another’s
Behavioural Flexibility – The Key to Working with Hidden Diversity
Some Killer Diversity Quotes – A collection of powerful and relevant quotes from writers on Diversity
Approaches to Dealing with Difference and Diversity – a practical model and a short theatre scene
Making Hidden Diversities Visible – how to get hidden diversity out into the open