Defining Compassion In Action – The Case of Health

Compassion is a state of feeling where an emotional reaction of sympathy or empathy is aroused in you by the state or situation of another person, group or community. That’s my opening definition. Compassion doesn’t only mean feeling “sad” for someone, though it often does. It can mean feeling happy for someone. But the “Com”…

Developing Real Responses in Customer Service

Many organisations tend to create processes that force their staff to default to a standard “system” response. It might be a cold, detached response from doctors (seen as more scientific or professional), which can be experienced as uncaring “apathy” by patients. It might even be a sympathetic response, for example, in call centre staff dealing…