The Facade

A slightly ranty opinion piece…. The “facade” is an endemic, collusive and insidious value at the heart of just about every hotel I have ever stayed in. (It exists in the hotel in which I am writing this now). The idea at the heart of the ‘facade’ is that what the customer cannot see cannot…

The Theory of Contempt – Case Study 1

Something I have increasingly noticed in recent years is the parallel between current Technology and Social Media providers and the traditional era of public utilities in the UK, and also the images we had then of public services in the communist Soviet Union. In the UK, public services were (and many still are) known for…